In July I suffered a massive heart attack and according to the doctors was lucky to have survived.
Just before my heart attack I decided to sell my KTM motorcycle. Subsequent to the heart attack and being booked off for a month due to its severity, as well as the fact that I am self-employed and was unable to generate an income, the sale of my motorcycle became urgent.
I could not find the original eNatis licence document. A vehicle cannot be sold or financed without this document and so I applied for a replacement on August 11. I was reassured by the Alberton Licensing Department that it would take 10 working days maximum.
On August 12, I finally got a very interested buyer, who confirmed his decision to purchase the KTM on August 13. With the buyer needing to sort out finance, I thought I would receive the eNatis document in time, since it would take a few days for finance to be arranged by the prospective buyer.
After a month, a lot of time, money and effort later, still nothing.
When I am assured of 10 working days, I take it as 10 days, and rely on the commitment. I don’t care about merging of IDs, or if people make mistakes, or take time off, or if whoever is offline – 10 working days is 10 working days. If a person cannot keep his word, he is nothing.
Kurt Beine
RECORD contacted the licensing department for comment, but we have heard nothing back.
Just before going to print, Beine contacted us with an update, as follows:
Many thanks for the RECORD’s intervention regarding the terrible service I had at Alberton Licensing Department.
What happened subsequently is the chief of department phoned me to hear my story, but he emphasised that the merging of ID numbers was to blame, and that somebody did indeed contact me to inform me of the delay.
This did not happen, and I challenged him to get that person and myself together in his office at any suitable time, and I would tell that person they were being dishonest.
I then received quite a few calls from various people who confirmed that my licence had finally arrived, and asked me to contact them when I’m en route to collect.
Someone even phoned to ask if I’m now happy that my licence document is there – if I’m happy, then he’s happy.
Well, I’m R5 000 poorer, so I’m certainly not happy, and it saddens me that I had to go to these lengths to get results.
Anyway, I collected my licence document and was ushered through there like royalty.
Once again, thank you for your help.
Kurt Beine
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