Your first reaction when getting an incorrect municipal account of any kind, is to blow your top, blame them for shoddy work and then you try and solve the problem with endless calls back and forth and e-mail after e-mail.
Right? Wrong. My experience with the Alberton Service Centre this week proved something different.
After receiving a clearly incorrect municipal account I made the call (one call) and was told that I should please take my own water reading, mail it right back to them and they will sort out the account in no time.
And that is just what I did. I went back home, took the reading, mailed it through and in no time I received an adjustment on my account – more impressively, a couple of minutes of the e-mail coming through, I also received a call stating the problem was solved.
To those in the finance department with special reference to Gail, Thulani and Annelien, thank you ever so much for solving this problem quickly and without sending me running back and forth.
Impressed
