I WOULD like to compliment Sibongile Nkosi at Edgars Alberton for her integrity and perseverance.
On December 27, I was shopping at Edgars and as I paid for the purchases, I received an emergency call. In my haste I forgot the parcel. Later on I could not remember if I had left it at the store and went back the following week to inquire.
Unfortunately the parcel was gone and I resigned myself to the loss. On the January 18, I received a message advising me that the parcel had been found. Sibongile Nkosi followed up constantly to ensure that I retrieved the package. In this day and age it is so unheard of to find people with such high morals and values.
Sibongile, thank you so much for your honesty and integrity, you are an inspiration to us all.
Quality customer service is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.
Brenda Erwee
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