I took the broken electricity meter box to the Ekurhuleni offices in Swartkoppies Road. They told me they would fix it within three days to a week – that hasn’t happened. Now, we have to play a guessing game about how much electricity is left.
Each time we think our electricity supply is low, we must buy it and send the token on the receipt to the EMM offices – however, we rarely get through to them, because they don’t pick up the phones.
We already have six reference numbers – 244 4954, 245 6013, 248 1362, 249 3412 and 249 6646. Despite these, we are still not getting any help. I assume we can only hope and pray that they take our complaint seriously enough to help.
The worst part is when there is no electricity over the weekend. This weekend (May 5, 6 and 7) I had to cancel a big family lunch that I already invited people to, because no one took three minutes of their time to just come and help us load electricity. It’s an absolute shame on their part.
The EMM later responded: “Ekurhuleni Metropolitan Municipality regrets the inconvenience caused by the faulty meter. A new meter was installed at the property on Monday, 8 May 2017. An electricity token purchased for the old meter, was converted to be used in the new meter.
The problem relates to older generation prepayment meters that may experience communication problems between the keypad and the meter. A small percentage of meters do exhibit this problem, as a result of interference caused by household equipment.
Customers that experience this problem are welcome to log a call through the services call centre line 0860 543 000 for the communications problem to be resolved by the EMM.”
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