THE RECORD visited the CCA manager Stephen Notwha of Ekurhuleni’s Customer Care Centre, explaining the concerns of the public about service delivery standards.
He explained that the community should call the approved and upgraded call centre on 0860 543 000 for related complaints or concerns.
Complainants will receive a reference number, which is a code indicating that the problem has been logged on a computer system. The various departments are logged onto the same system. “It is an effective system,” Stephen notes.
Response times are dependent on service standards, which are related to the problem specified. Urgent problems will receive the necessary attention.
According to Stephen, respond times are very quick. The necessary people are sent when complaints are received.
This call centre is a big fat joke. I have a blocked drain since 12 Jul which my insurer can’t fix since this blockage is due to municipality main sewer outside my yard. Logged 2 incidents with diff ref no.s as they told me they had to cancel the old one. I’m taking time off tomorrow from work to take matters into my hands, the kids are sick as a result. The statement about EMM above is both a lie and utter rubbish to say the least. That call centre is useless a waist of time and money The 2 ref numbers should the record want to verify 1122018 logged the record 12th Jul and utter1137114 on the26 under advise of the call centre? Realy!!!